Clear answers. No jargon. Learn how we handle your code, secure your payments, and empower your career growth.
We are headquartered near Kisii University, Kenya, but operate as a remote-first digital agency serving clients globally.
General hours: Mon-Fri 8am-5pm EAT. Support for 'Lion' members is available 24/7.
Yes, visits are by appointment only. Please contact us to schedule a meeting with our project managers.
Yes! We specialize in MVP development for startups, offering cost-effective launch packages.
Yes, SericSoft Innovations is a legally registered business in Kenya compliant with all local tax and operation laws.
Yes, we build native Android/iOS apps and cross-platform apps using Flutter and React Native.
Absolutely. We can modernize your UI/UX, improve speed, and make your existing site mobile-responsive.
Yes, all our web packages come with basic SEO. We also offer advanced monthly SEO retainers for ranking growth.
Yes, we design logos, company profiles, brochures, and UI/UX prototypes as part of our branding services.
Yes, we offer managed hosting on AWS and local servers. You get a free domain (.co.ke) with most web packages.
Yes, we are experts in Daraja API. We can integrate Lipa na M-Pesa (STK Push) and B2C/C2B payments into any app.
Yes, we build online stores using Shopify, WooCommerce, or custom solutions with cart, checkout, and inventory systems.
Yes, we have monthly 'Retainer' plans (Essential, Growth, Scale) to keep your software updated and secure.
Yes, our Project Audit service reviews your current codebase for security flaws, bugs, and performance issues.
Yes, we build custom AI chatbots for WhatsApp and Web using OpenAI/Gemini APIs trained on your business data.
Yes, M-Pesa is our primary payment method for local clients. We accept Paybill and Buy Goods.
Yes. Typically 40% Deposit, 30% Milestone, 30% Completion. Smaller projects may require 50% upfront.
Refunds are offered only if we fail to deliver the agreed scope. Deposits are generally non-refundable once work begins.
No. Your quote includes everything agreed upon. Third-party fees like Hosting, Domains, or Play Store accounts are listed separately.
Yes, international clients can pay in USD via Stripe, PayPal, or Bank Wire Transfer.
The initial discovery call (30 mins) is free. Detailed technical consultations or audits are paid services.
Basic sites start from KES 35,000. Custom web apps and e-commerce solutions start from KES 75,000+.
Development is a one-time fee. Monthly fees only apply if you opt for our Maintenance/Retainer packages.
Yes, you can upgrade your hosting or maintenance package at any time. Prorated rates will apply.
Yes, 'Lion' members get 20% off all services. We also offer discounts for NGOs and student projects.
Lion is our 'Founding Partner' membership. It includes priority hiring status, founder access, and exclusive swag.
Swag (T-shirt, Cap, Bottle) is shipped after 3 months of subscription or immediately if you pay annually.
'Lion' members skip the general queue for job interviews at SericSoft. While hiring isn't guaranteed, your application is prioritized.
Yes, you can cancel 'Rhino' or 'Elephant' tiers anytime. Access to courses will stop at the end of the billing cycle.
Most courses are pre-recorded for self-paced learning, but 'Elephant' and 'Lion' members get access to live monthly webinars.
Yes, we offer attachments and internships. Preference is given to active Community Members (Rhino/Elephant/Lion).
Visit our Membership page, choose your tier, and pay via M-Pesa. Your account is activated instantly.
Yes, you can upgrade from your dashboard. You just pay the difference for the current month.
We periodically hire developers. Check our Careers page. Remember, Lion members get interview priority.
Membership fees are non-refundable, but you can cancel auto-renewal at any time.
We primarily use React.js, Vue.js, and Laravel. For simple sites, we also use WordPress.
Yes. We use SSL encryption, secure databases, and follow strict GDPR/Data Protection Act guidelines.
Yes, we sign Non-Disclosure Agreements (NDAs) to protect your idea and intellectual property before starting work.
A simple website takes 1-2 weeks. A complex mobile app takes 4-12 weeks depending on features.
Yes, the domain is registered in your name/company name, giving you 100% legal ownership.
We offer unlimited revisions during the UI/UX phase. We won't code until you sign off on the design.
Yes, our mobile app packages include free deployment to Google Play Store. Apple App Store deployment has an extra fee.
For custom projects, we code from scratch. For budget projects, we may use premium templates to save time/cost.
Yes, upon project completion, we provide video manuals and a training session for your staff on how to use the system.
Clients can report bugs via email or our client portal. 'Growth' and 'Scale' clients have priority bug fixing SLAs.
Yes, we integrate Google Maps, Payment Gateways, SMS services, CRMs, and any other third-party APIs you need.
Yes, our code is scalable. You can start with an MVP and add features like chat, payments, or AI later.
Yes, all hosted projects include automatic weekly backups. Retainer clients get daily backups.
We offer a 99.9% uptime guarantee for our hosting. If it goes down, our team is alerted instantly to fix it.