1 Introduction
Welcome to SericSoft Innovations Ltd ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) or use our solutions, and tell you about your privacy rights and how the law protects you.
This policy applies to all services offered by SericSoft, retainers, and our SaaS products.
2 Information We Collect
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
- Identity Data: Includes first name, maiden name, last name, username or similar identifier.
- Contact Data: Includes billing address, delivery address, email address and telephone numbers (including M-Pesa numbers).
- Technical Data: Includes internet protocol (IP) address, your login data, browser type and version.
3 How We Use Information
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Service Delivery
To register you as a new customer and deliver the software services you have purchased.
Transactions
To process and deliver your order including managing payments, fees and charges.
4 Data Sharing
We do not sell your personal data. However, we may share your data with trusted third parties for specific purposes:
- Payment Processors: Safaricom (M-Pesa), Stripe, and PayPal for transaction processing.
- Cloud Infrastructure: AWS and DigitalOcean for hosting your data securely.
- Legal Obligations: If required by Kenyan law or law enforcement agencies.
5 Data Security
Security Note: We use bank-grade SSL encryption for all data transmission.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.
7 Your Rights
Under the Data Protection Act (Kenya), you have rights including:
Right to Access
Request copies of your personal data.
Right to Erasure
Request that we delete your data.
8 Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact our Data Protection Team:
SericSoft Innovations Ltd
Kisii, Kenya